Product That Will Last
We are proud to offer a 10 year warranty on all our vinyl and WoodTek (composite) products.
Our products are manufactured with specially formulated UV inhibitors to protect the vinyl from the sun. This means that our vinyl products won't yellow, crack or degrade in the sunlight. Because of our top of the line manufacturing process, our vinyl is extruded thick enough to withstand the general wear and tear of time. Once you invest in an Enclo Privacy Screen, you can be assured that it will not need to be replaced anytime soon.
Replacement parts will be sent out as a resolution for most warranty issues. Our warranty does not cover full replacement of the product unless 80% or more of the product is damaged or defective. Damage to this degree needs to be reported within 30 days. The warranty does not cover damages caused by improper use, improper application, improper installation, abuse, alterations, negligence, vandalism, or acts of God. The warranty also does not extend to the normal weathering, slight fading, or chalking caused by prolonged exposure to the elements, mildew, or air pollution. Photos, samples, and proof of purchase may be requested to verify the legitimacyof the claim. Nych Brands has the right to deny a claim that does not fall within the parameters of the warranty coverage. Nych Brands shall not be liable or responsible for labor charges or other expenses whatsoever in connection with removal or installation of either the original or replacement product.
What is covered by our warranty: Parts damaged or missing due to transit, cracking, discoloration, melting, mis-shipments, manufacturing errors, rusting, bending/warping, or blistering.
Request replacements parts at parts.nychbrands.com or contact us directly at (877) 304-3263.
*Please note that due to the natural nature of wood, our wood products do not come with a warranty. We will replace any missing or damaged parts that are a fault of manufacturing defect or transit damage. These incidents need to be reported within 30 days of delivery.